Account Director

The client strategy team is right at the coalface of everything we do at Hype. The team is responsible for the delivery of all work, the retention of business through effective client management and ultimately the growth and success of our clients.

As a member of the Hype client strategy team, you will lead our client engagements. You will identify their business problems and understand how to leverage our core service offering to meet their needs and build successful long-term partnerships. You will help to develop ‘big ideas’ as part of the strategic and creative process and work alongside our global team and specialist departments to bring these to life.

TLDR About Hype

• Hype is the leading agency in web3, founded in 2017

• Work with leading web3 projects

• Fully-remote, flexible hours, team of 80+ people

• 20 days paid vacation

• Competitive salary and future bonus opportunities

Who we’ve worked with:

Responsibilities 

Ensure solid retention of clients by creating marketing strategies that deliver success:

• 
  Understand clients needs, thinking strategically about their problems and how our marketing services can help
• Work closely with Growth Strategists in creating the marketing strategy, selling it to clients and winning their trust. You will be expected to have a solid grasp of marketing channels and tactics used in crypto and how to best utilize them for your clients.
• Coordinate with department heads and the core marketing team to ensure the strategy is understood and executed on, while making sure workstreams are completed on time and to the highest possible standards

Identify, qualify and create new opportunities by:

• Stay up to date on market trends and understanding the needs of our clients as they move through their different phases of growth: from pre-launch to start-up to scale-up

• Capitalize on opportunities for growth by proactively planning campaigns with core marketing teams, influencing and guiding client's marketing initiatives

• Drive and manage the upsell process by working with the Client Services and Strategy Director to qualify new client opportunities, develop proposals and expand our scope of work with new or existing services

Become a trusted pair of hands to clients and within Hype, driving overall business success

• Be the primary point of contact for clients and the voice for them internally to ensure they are receiving maximum value from their partnership with Hype

• Establish a nimble way of working with your different clients to ensure we deliver best-in-class service regardless of the size, location or style of client
  

• Maintain a high level of productivity, managing multiple competing priorities and timezones, and working effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

• Identify opportunities for Hype to grow. We are a fast-growing business in a fast-growing industry; defining the marketing playbook for crypto projects around the world. We want everyone to contribute to how we work so we can continually improve our offering and remain at the forefront of our industry

• 3-5 years experience retaining and expanding client accounts through value based solutions

• Demonstrable evidence of track record of client services success in the digital, marketing, consulting or other professional services environment: exceeding targets; reduced churn, recognition amongst peers, awards

• Track record of building relationships with senior line-of-business and digital marketing, executives and management within an entrepreneurial, well-funded start-up or scale up environment.

• Understanding and ability to evidence the use of data and insight as a lever and differentiator in sales opportunities.

• Passion for working with emerging technologies and a desire to deeply understand and demonstrate Hype’s skills and functionality, use cases, as well as business and technical elements

• Excellent communication (written and verbal), interpersonal and presentation skills

• Experience working in a fast-paced, high growth company where change is a constant

• Highly driven individual with an exemplary work ethic

• Able to function independently, as well as collaboratively with Hype team members

• Passionate about developing and delivering exceptional outcomes and results for clients

• A strong desire to quickly understand and grow high level knowledge of our industry